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GUIDELINES FOR COMPENSATING AIR PASSENGERS DUE TO CANCELLATION AND DELAY IN FLIGHT

in National December 11, 2023 Comments Off on GUIDELINES FOR COMPENSATING AIR PASSENGERS DUE TO CANCELLATION AND DELAY IN FLIGHT 503 Views

Newdelhi:11/12/23:The airline has to facilitate affected passengers due to cancellation & delay in flight by Directorate General of Civil Aviation (DGCA) issued Civil Aviation Requirement (CAR) Section 3, Series M, Part IV titled “Facilities to be provided to passengers by airlines due to denied boarding, cancellation of flights and delays in flights”.

Under the provisions of said CAR, the airline has to provide the following:

I.  In case of cancellation, the airlines shall either provide an alternate flight or provide compensation in addition to the full refund of air ticket. Additionally, the airline shall provide meals and refreshments to the passengers who have already reported for their original flight at the airport while waiting for the alternate flight.

II. In case of flight delay, the airline is required to provide meals and refreshments, an alternate flight/full refund of ticket to the passenger or hotel accommodation (including transfers) depending on the total flight delay.

Airline shall not be obliged to compensate in cases where the cancellation & delay is caused by a force majeure event i.e. extraordinary circumstance(s) beyond the control of the airline.

Facilities to be offered to the affected passengers in case of flight disruption are already available in the public domain in form of Passenger Charter published on Ministry’s website, CARS on DGCA website & on respective airline websites.

Adequate provisions to safeguard the interests of passengers are already in place.

This information was given by the Minister of State in the Ministry of Civil Aviation Gen. (Dr) V. K. Singh (Retd) in a written reply to a question in Rajya Sabha today.

About Editor in chief

Ashok Palit has completed his graduation from Upendranath College Soro, Balasore and post graduation from Utkal University in Odia Language and literture.. He has also carved out a niche for himself as a scribe of eminence after joining the profession in 1988. He is also an independent media production professional. He brings loads of experience to Advanced Media, Ashok Palit as a cineaste has been active in film criticism for over three decades. As a film society activist, he soared to eminence for his profound commitment to the art film appreciation and aesthetics of cinema. His mode of discourse is often erudite but always lucid and comprehensible marked by a perfect acumen so rare in the field. A film aesthete with an immense fond of critical sensibilities, he wrote about growth and development of odia cinema in New Indian Express, The Times of India, The Hindustan Times, The Asian Age and Screen. He has been working as an Editor for Cine Samaya from 2002-2004.. He had made solid contribution on cinema in many odia Dailies and weekly such as Samaj, Prajatantra, Dharatri, Samaya, Satabadi, and weekly Samaya.
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